Sales & Support Specialist APPLY NOW
InkSmith is looking for a Sales & Support Specialist!
This is a great opportunity within our award winning, employee focused organization. We invite you to come join our team!
Welcome to InkSmith, where we envision a world where every student in Canada has access to the latest technology and the skills to use it effectively. We believe in making learning fun, engaging, and meaningful, with education serving as the key to solving the most pressing global challenges.
At InkSmith, we're passionate about revolutionizing education through technology. As an edTech company, we're dedicated to improving the adoption of 21st-century technology and fostering the development of STEM (Science, Technology, Engineering, and Mathematics) and digital skills in classrooms all over Canada. Our flagship product, the Climate Action Kit, is a hands-on STEM coding & robotics kit with an education platform that empowers students to address real-world challenges and make a positive impact on the environment. Additionally, we provide cutting-edge 3D printers, laser cutters, and robotics kits to enhance learning opportunities for all K-12 students.
We're on a mission to transform education, and we need your help to make it a reality. Join us as we strive to reach more customers and expand our impact on education. As an Sales and Support Specialist at InkSmith, you'll play a crucial role in driving our growth while sharing our vision and values.
Our Culture
We are a very successful but scaling organization. We value humility and we unite as a group of individuals with a universal approach of helping one another. We all wear many hats, frequently on the same day. Our culture is one of caring, understanding and doing what needs to be done, even if it is outside of our designated role or job title. We evolve and grow quickly, so an aptitude and appreciation for working in a culture of change and progression is required.
What We Offer
- 15 days vacation to start
- Hybrid work model
- $60k base plus a 3% commission on your closed sales. First year commissions approx. $15-30k
- 2 paid “Because We Care” days (pet bereavement, religious holiday, mental health support, etc.)
- “Welcome Baby” day off
- Great Health and Dental plan
- $500 Wellness Spending Account
- $500 Employee Referral Program
- Virtual Health Support
- Employee Assistance Program
- Weekly “Hour of Learning” to support your professional growth and development
+ More to come as we continue to develop our internal practices in 2024!
A week in the life of our Sales & Support Specialist...
Manage Inbound Sales Communications:
- Handle all inbound sales inquiries via email and phone promptly.
- Provide product information, quotes, and support to customers, addressing inquiries related to product, shipping, and payment.
Coordinate Professional Development Sessions:
- Schedule and coordinate Professional Development/Learning sessions upon request.
Process Purchase Orders and Sales Orders:
- Process inbound Purchase Orders and Sales Orders.
- Provide quotes and follow up to convert inquiries into Purchase Orders.
Execute School-Level Sales Campaigns:
- Lead school-level outbound sales campaigns to generate leads and convert them into Purchase Orders.
- Conduct targeted email campaigns to connect with principals and generate sales leads for our products.
Support Post-Sales Processes:
- Manage relevant post-sales communications to ensure smooth delivery and onboarding, enhancing the customer experience.
- Complete product registration for customers who purchase extended warranties.
- Update contact properties in HubSpot and maintain accurate post-sales data.
Provide Administrative Support:
- Assist Account Executives/General Managers with administrative tasks.
- Provide shipping and product quotes as needed.
- Redirect board-level leads to Account Executives/General Manager and schedule meetings.
- Manage reporting and tracking for grant applications/ opportunities
- Attend meetings and travel to conferences when appropriate.
What You Bring
- Previous experience in sales, customer service, or related roles, preferably in the education sector.
- Excellent oral and written skills in English
- Strong communication and interpersonal skills with a passion for building quality, long-lasting relationships with your team and customers.
- Proficiency in CRM software, preferably HubSpot.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proactive attitude and a commitment to achieving sales targets and providing excellent customer service.
- Strong organizational skills and attention to detail.
- You know how to use data to drive strategic decision making and want to express your findings/opinions with the team.
- We are a lean company with high-growth potential and often need our team to help with numerous tasks. You are a team player willing to take on tasks outside your role and love taking on a challenge and learning new things in the process.
Bonus Points:
- Fluent in French (both oral and written)
- Experience in education/edtech industry
Who You Are
- Problem Solver: You are sensitive to the client's needs and spend time and energy to make them successful. You listen attentively and learn the goals of the school board/district or school and make the connection between their needs and Forward Edu’s ability to help.
- Consultative: You have a consultative sales style. You engage in discovery conversations to deeply understand a customer’s goals and needs – including engaging the perspectives of all the stakeholders, before presenting a solution. When you present a solution, you are open to discussing the solution further, providing answers, time and/or space to further consider it, and amend or reinforce the solution.
- Grit: You are self-motivated and hardworking. You set your goals high and are not discouraged by small challenges like rejection or a longer sales cycle. You possess determination and perseverance because you know it won’t be easy, but it will be worth it.
- Personable: You have the ability to build connections through developing trust and rapport and create an exceptional customer experience. You foster relationships with prospects and persuade them that Forward Edu’s product suite is the best solution for learning STEAM.
- Communication: You possess strong listening, written, verbal, and presentation skills. You captivate your audience in whichever methods and media you communicate through, demonstrating an understanding of their specific problems and connecting them to our solutions, while adding creativity to ensure you create a memorable impression.
- Adaptable: You feel comfortable in a high-growth environment where we don’t know all the answers but are willing to learn and improve what we do with plenty of opportunities to expand your skills.
Compensation
$60k base plus a 3% commission on your closed sales. First year commissions approx. $15-30k .
Accessibility and Diversity
InkSmith supports and promotes a diverse, inclusive, and accessible workplace. We encourage diversity, in whatever form that resonates for you. As we build an inclusive organization, we build a culture that enables everyone to contribute, learn and grow together.
We welcome and encourage applications from people with disabilities. We are committed to creating a work environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.